Australian Skilled Migration Points Calculator

Consultation Terms & Conditions

These terms apply to consultation bookings made with Shada Migration Services. By submitting a booking request and paying the displayed consultation fee, you acknowledge these terms and the Cancellation & Refund Policy.

1. Selected consultation service

Neither service includes preparation or lodgement of an application, ongoing representation, Department or tribunal correspondence, or management of an immigration matter unless separately agreed in writing.

If you request immigration assistance outside the selected consultation package, Shada will confirm the scope separately and, where required by the Migration Agents Code of Conduct, provide the appropriate service agreement before undertaking that additional work.

2. Purpose and basis of advice

The consultation is intended to provide professional migration information and advice, pathway discussion, eligibility review and strategic guidance appropriate to the information available at the time.

You are responsible for providing accurate, complete and current information. Advice may change if relevant information is omitted, inaccurate, incomplete or subsequently changes.

3. No guarantee of outcome

Booking a consultation does not guarantee the outcome of any visa, citizenship, sponsorship, review, tribunal, cancellation, Ministerial Intervention or other immigration matter. Outcomes remain subject to applicable law, policy, evidence and the relevant decision-maker.

4. Documents and information

You may upload documents that are reasonably relevant to the advice you seek. Shada may be unable to provide complete advice if important information or documents are unavailable. Uploaded material forms part of the consultation record.

5. Professional and regulatory information

Shada Migration Services provides registered migration advice under MARN 0958292. Before your consultation, please read the OMARA Consumer Guide using the link in the Important Information section above. The current Migration Agents Code of Conduct is also linked there.

Where the Code permits an initial consultation without a separate service agreement, the consultation may proceed on that basis. This does not remove applicable requirements concerning reasonable fees, receipts, client money, refunds or other professional obligations.

6. Fees, payment and client money

All consultation prices displayed at checkout are in Australian dollars. The amount displayed at checkout is the amount charged for the selected service.

Consultation fees are paid in advance. Successful card authorisation does not, by itself, mean that the whole amount has immediately become earned professional fees. Advance payments are handled and accounted for as client money in accordance with the Migration Agents Code of Conduct.

When the relevant work or service has been performed and the applicable invoice or Statement of Services is issued, the corresponding amount may be applied to professional fees in accordance with the Code.

After successful payment, Shada provides a payment receipt and client account statement recording the amount received and its current client-account position.

7. Appointment confirmation, format and duration

Payment confirms receipt of your booking request but does not by itself confirm a particular appointment time. Shada will review the booking and contact you to confirm the appointment arrangements.

Consultations may be conducted by telephone, Google Meet or face-to-face at the Parramatta office, subject to availability. Late attendance may reduce the available consultation time because appointments generally finish at the scheduled time.

8. No ongoing engagement and consultation-fee credits

The selected consultation package does not create an ongoing engagement for migration representation or case management. Any later professional engagement will be subject to the terms applicable to that work.

If Shada offers to credit some or all of a consultation fee toward later professional services, the credit will be applied only in accordance with the later engagement and its invoicing arrangements. A credit is not automatic and may not apply to every service.

Cancellation & Refund Policy

This policy is intended to deal fairly with appointment changes, work already undertaken and any part of the selected service that remains unperformed.

9. Rescheduling

If you cannot attend, notify Shada as soon as possible. Where at least two business days' notice is provided, one complimentary rescheduling request will ordinarily be available, subject to appointment availability.

Requests made with less notice will be considered reasonably having regard to the circumstances, work already performed and appointment availability.

10. Late attendance

Late attendance may shorten the consultation. If the delay is significant, Shada may need to reschedule the remaining work or arrange a further appointment. Any additional fee will be discussed before additional work is undertaken.

11. Cancellation, non-attendance and refunds

Refunds are assessed fairly and reasonably. In determining any amount to be retained or refunded, Shada may take into account professional work already performed, reasonable preparation undertaken for the consultation, appointment time genuinely reserved, and any part of the selected service that has not yet been performed.

If you selected the $660 Consultation + Written Advice & Strategy service, any written-advice component that has not been performed will be taken into account when determining the unearned amount, if any, to be refunded.

A change of mind, late cancellation or failure to attend does not automatically entitle a client to a full refund; however, Shada will not retain an amount that would be unfair or unreasonable having regard to the services and circumstances.

Any refund that becomes payable will be processed promptly and no later than 14 days after it becomes payable.

12. Cancellation by Shada

If Shada is unable to proceed with the consultation, you will be offered a reasonable rescheduling option or a refund of any amount that remains unearned. If no part of the selected service has been performed and you do not accept a rescheduled appointment, the consultation payment will be refunded.

To the extent permitted by law, Shada is not responsible for indirect or consequential expenses arising solely from an appointment being rescheduled or cancelled.

13. Australian Consumer Law and mandatory rights

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law, the Migration Agents Code of Conduct or other applicable law.